top of page

POLICIES & PROCEDURES

I. GENERAL OPERATIONS

 

General: Wiggley Field Dog Daycare is owned and operated by Richard Galvez.

 

Location: 2029 W. North Avenue SUITE 100, Chicago, IL 60647

​

Business Hours: Wiggley Field is open Monday thru Friday 6:00am-6:00pm for daycare operations. We are open from 9am-5pm for grooming operations.

Drop off and Pickup Hours: Drop off from 6:30am to 10am and Pickup anytime before 6:00pm.

 

Holiday Hours: We do not provide daycare services on New Year’s Day, Easter Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day

​

Emergency Services: Wiggley Field does not provide veterinarian services. In case of an emergency, pets will be brought to their veterinarian listed on their profile during business hours by a Wiggley Field employee. All charges incurred are the responsibility of the pet owner. Wiggley Field is not responsible for injuries that occur as a result of daycare play.

 

 

II. INTAKE PROCEDURES

 

  • All dogs accepted into daycare must pass an assessment test to ensure they are a proper fit for the daycare setting.

  • All dogs accepted into boarding program must provide proper documentation of vaccinations. All dogs must remain current on Rabies, Distemper/Parvo and Bordetella vaccines. The Rabies vaccine is required on all dogs by law and dogs will not be admitted if their Rabies vaccine is expired even by just one day. We reserve the right to deny admission to any dog if their vaccines are not current. Please be aware that the Bordetella vaccine takes several days to be effective, so we require that dogs receive their vaccines at least 7 days before their stay. It is your responsibility to bring your dog’s vaccination records from a licensed veterinarian at enrollment and each time your dog’s vaccines are renewed. Vaccines that are not administered by a veterinarian cannot be accepted because we cannot confirm the proper dosage, storage, and administration of those vaccines.

  • We do accept intake males and unaltered females for services. For safety, we do limit the amount of intake males we accept each day and rotate them in group play to avoid issues. Unaltered females cannot be in heat. Should a female in our care go into heat during their stay, they will be required to be picked up by their owner or emergency contact.

  • All dogs attending and participating in group play should be in overall good health and must be fit to play in an active environment. Dogs that have hearing conditions can be successful in group play, but dogs with vision impairments are generally not comfortable in a group of dogs. If your dog has hip or joint conditions, or other physical conditions, please discuss them with your veterinarian before your dog participates in group play. Please let us know if your dog has any health issues. We can care for many dogs with special health needs, such as special feeding, more frequent bathroom breaks, or mobility issues.

  • Check-in/Check-Out: Proper ID is required to check-in and check-out your dog. Dogs will only be released to the owner or to persons identified prior to pick up by the owner via written and signed documentation.

  • Leash: For the safety of our staff, customers, clients, volunteers and visitors, all dogs are required to enter and exit the facility on-leash. Remember, your dog may be friendly, but we may have other dogs in the lobby that have not been assessed yet.

 

 

III. FOOD AND MEDICATION ADMINISTRATION

 

  • Food is not administered for daycare attendees unless arrangements are previously made

  • Medication is only administered with proper documentation, per the instructions documented. Wiggley Field does not supply medication or keep a supply of medication outside of basic first aid supply. Medication must be brought in the original packaging with the prescribed instructions included. Please also bring pill pockets, cheese, peanut butter or any other items that set your dog up for success when taking their medications.

 

IV. CLEANING PROCEDURES

​​

OUTSIDE CLEANING AND MAINTENANCE

  • Outside play yards and walking areas are constantly monitored during use for feces. All feces will be immediately picked up and disposed.

  • Daycare staff document cleaning procedures and the shift supervisor must acknowledge completion of cleaning

INSIDE CLEANING AND MAINTENANCE

  • Kennels are cleaned on an as needed basis during the day, with an overall cleaning occurring once a day to ensure health and well-being of the pets

  • Inside play areas are constantly monitored and cleaned during the day, with a full cleaning occurring once check-out is complete in the evenings

GENERAL CLEANING

  • General cleaning occurs as needed. Every employee is responsible for ensuring a clean, safe and healthy environment for the pets in our care.

 

 

V. GROUP PLAY TIME AND GROUP DIVISIONS

 

  • Majority of the day is spent in play groups. Groups are divided mostly based on age, size, ability and energy levels. Additional consideration is given for temperament, individual requests and special circumstances

 

 

VI. PAYMENT OF FEES

 

  • Daycare fees are required 50% up front and 50% at the time of pickup. Dogs will not be released until payment is received.

  • Grooming fees are required to be paid upon completion of services rendered

 

 

VII. RESERVATION POLICY

  • Daycare – we require a reservation for daycare and we do have the right to turn away any dog that we cannot accommodate.

  • To maintain the safety of the pets in our care, reservations for all services are required. Walk-ins are not accepted for any service. When you make a reservation, you will receive a confirmation via email. If you do not have a reservation with an email confirmation, we cannot admit your dog.

 

VIII. ANIMAL BITES/INJURIES

 

  • While we pledge to provide a safe, healthy environment for our employees, cuddle buddies and pets, we do acknowledge that bites and injuries can occur. We will provide basic first aid as needed. Wiggley Field is not responsible for any injury as a result of dog play or your dog being in the group environment.

  • Risks: While we strive to achieve a safe environment for all dogs, we cannot prevent accidents, injuries, illnesses or changes in behavior. When you bring your dog to Wiggley Field, you accept these risks and you release Wiggley Field and its staff from all liability arising from the occurrence of such events. In addition, Wiggley Field will not pay for vet bills if your dog becomes sick or is injured while with us.

  • While we do our best to supervise all activity, Wiggley Field cannot prevent injuries and accidents 100%. While accidents and injuries can occur at any time, there is a greater risk of an accident or injury if a dog participates in group play. Our group play is well staffed and our playroom supervisors are trained, but they are working with live animals that can be unpredictable. Dogs can sometimes receive puncture wounds or cuts, scratches, broken nails, sore paw pads, sprains or other injuries in group play. You need to be sure that you are comfortable with this prior to choosing group play for your dog. Also, it is important to check over your dog after they have participated in group play, boarding or grooming. While our staff checks over all dogs at least daily, punctures and cuts can sometimes be missed and can sometimes happen without our staff’s awareness. Even a small cut or puncture can become infected or cause more serious issues if not cleaned and properly cared for. It is your responsibility to closely check your dog for any injuries and to ensure that they receive the proper care.

bottom of page